Spaidoo help center

In a few minutes, without touching your store's design: a module on PrestaShop, a plugin on WooCommerce, an app on Shopify or a script on any other store. It starts in test mode, visible only to you, and you go live whenever you want.

No. The wishlist works alongside whatever search you already have and doesn't replace it. If you want an AI search, Spaidoo Search is a separate product you can switch on from your dashboard whenever you like.

Only what you decide to share: your store's profile on Spaidoo with your information (description, social links, links…) and, if you want, your product feed. Nothing more. From there we only record platform usage events: how many users follow your store, which of your products they save, and how many visits reach your landing or your eCommerce. Never personal data of people who don't use Spaidoo, and all GDPR-compliant.

No. The wishlist loads asynchronously and doesn't block your site: your store keeps loading just as fast. We don't touch your theme or your checkout process.

The whole wishlist, free, with no trial period. Growth (€29/month) and Pro (€49/month) add communication: mailing, push notifications, automatic alerts and carousels.

Your customers save what they like and don't forget it. With Growth and Pro you let them know when it drops in price, remind them of what they saved and bring them back with mailing, notifications and carousels.

Yes. From the admin you send email campaigns and push notifications to those who follow your store or have saved your products. And, above all, you have smart carousels: blocks of personalized products that show each user what fits them best and bring them back to your store. You decide what, to whom and when, and you measure the result of every action.

Whenever you want and without any calls: you manage it yourself from the admin. When the period you'd already paid for ends, your store automatically moves to the free Starter plan — you don't lose your profile, your followers or your presence on Spaidoo, you simply stop having the paid features. No commitment and no penalties.

From the Shopify App Store: install “Spaidoo Universal Wishlist”, turn it on in the theme editor with one click, without touching code, and set it up from its panel, inside your Shopify admin. It starts in test mode, visible only to you, and you go live whenever you want.

On your Shopify bill: plans are subscribed to and charged through Shopify. Starter has no cost, and Growth and Pro come with a 14-day trial. You change or cancel your plan from the app's Plans screen.

Yes. Export the lists from your previous app as a CSV file and upload it in Import / Export. Don't uninstall the old app until you're done: when an app is uninstalled, Shopify asks it to delete its data.

The customer ID, so their list follows them when they sign in to your store. Their email is only read from Shopify when you need it (importing or exporting lists, or sending it to the tools you connect), and we don't store it. If a signed-in customer accepts email alerts, we mark them as subscribed in Shopify; we never unsubscribe anyone. We don't use their name, address or phone number.

Your subscription is cancelled automatically and everything belonging to the app is deleted: the catalogue, the figures, the lists saved in your store and the connection. What stays is your store's public page on Spaidoo and the lists your customers saved in their own Spaidoo account, which are theirs.

Email us at info@spaidoo.com. We reply in English or Spanish.

Yes. The complete wishlist is free on the Starter plan, with no feature limits. Paid plans add tools to talk to your customers: news, notifications, automatic alerts, mailing and carousels. And Spaidoo doesn't take any commission on your sales.

No. They can save from the very first click, without an account. If they create one later, they keep everything they saved and have it on all their devices.

Not at all. The wishlist accompanies your customer while they discover your store and your products. As soon as they move on to the cart or checkout to complete their purchase, it disappears so it doesn't get in the way where it shouldn't.

Yes. The wishlist is designed so you can set it up 100% without bothering your customers. It has a test mode so only you can see it. You match it to your brand and go live whenever you want.

The favourites module can be installed on any online store. We also have our own connectors for PrestaShop, WooCommerce and Shopify.

No. The wishlist loads asynchronously after the LCP. It doesn't block rendering, it doesn't introduce CLS and it doesn't touch your critical DOM. It doesn't slow down your store or affect your performance.

No — and that's exactly the point. The wishlist is a service visitors use by their own choice: until they interact with it, it doesn't assign them any identifier. From then on it only stores what is strictly necessary to provide the service they asked for — keeping their session and their library — and European law (GDPR · LOPDGDD · ePrivacy) doesn't require consent for that. No advertising cookies and no third-party analytics, so your banner stays as it is.

None. The wishlist is free on Starter. Communication starts at €29/month (Growth) and you switch it on when it makes sense for you.

No. For WooCommerce, PrestaShop and Shopify there's an official plugin — click and installed. For any other CMS, just paste a script in the footer. 5 minutes. No developers.

It's your customer's wish list inside your store: a favourites button to save the products they like but aren't buying yet. It helps them not lose track and come back for them; it helps you know what they want and remind them at the right moment.

Create your free account, install the Spaidoo module on your PrestaShop and connect it to your store. It starts in test mode, visible only to you: match it to your brand and go live when you're happy with it.

Yes. We have our own connectors for WooCommerce and Shopify, and on any other online store it's installed by pasting one line of code. Saving, lists, history and communication work on all of them; the list tied to your store's customer account is, for now, PrestaShop only.

Yes. Any list can become a ListIx, a collaborative list: they share it with a link and whoever joins can add products, leave notes and vote in polls. Purchases decided by several people get decided in your store.

Without an account, the list lives in their browser. If they sign in to your store (for now, with PrestaShop) or link their list with Spaidoo (a free sign-up, in one click), their favourites follow them on any device.

Yes. In your dashboard you see how many people save your products, which ones are saved most and how many come back to your store from the wishlist. And, on the paid plans, you can send them an alert from that same report.

It's Spaidoo's AI search for your online store: instant search and an AI assistant that live inside the wishlist, on its floating button, and search your store's products. It's purchased separately from your wishlist plan.

Yes. Search opens from the magnifier on the wishlist's floating button. Installing the wishlist is free and, if you already have it on your store, you just turn Spaidoo Search on from your dashboard, without touching your theme.

It includes 1,000 searches and 100 AI assistant messages, once and with no card. It lasts until they run out; then you pick a plan or leave it, and your wishlist keeps working as before.

We email you at 80% and 95% of each quota. If it runs out, search stops until the next month. Searches and AI messages are counted separately: one quota doesn't eat into the other.

Yes. It's typo-tolerant: «runing shooes» finds your running shoes. And when a search comes up short, it suggests other products from your store.

No. You pay monthly or yearly, with 20% off the yearly plan, and change plans or leave whenever you like.

The whole wishlist, free, with no trial period: saving without an account, library, lists and ListIx, polls, notes and history. Your store also gets its page on the Spaidoo portal. Growth and Pro add communication: notice board, mailing, notifications, automatic alerts and carousels.

No. The prices you see are net. Whatever tax applies to your company's country is calculated automatically at checkout: 21% VAT if you're in Spain. If your company is in another EU country and gives us its intra-community VAT number, the reverse charge applies and we charge you nothing on top. Either way you'll see it itemised before confirming the payment.

20% off the equivalent monthly price. Growth goes from €29/mo to €23/mo (€276/yr) and Pro from €49/mo to €39/mo (€468/yr). You're billed once when you sign up.

Yes, anytime from your admin. You upgrade instantly (we prorate the difference). You downgrade at the end of the current period. Switching from monthly to yearly is immediate; switching from yearly to monthly is scheduled for the end of the yearly period you signed up for.

The wishlist works without a search engine. If you want one, Spaidoo Search is a separate product, with its free trial of 1,000 searches.

Anytime. No commitment. If you cancel, you keep the plan until the end of the period you paid for and then move to Starter automatically. Your data is not deleted.

Five: the notice board, push notifications, automatic alerts, mailing and smart carousels. The notice board, notifications, alerts and mailing from Growth on; and carousels on Pro. You manage all of it from your dashboard.

People who follow your store or saved your products, or the group you pick among them. You send them right away or schedule them. They reach the phone and desktop of whoever accepted notifications, and they also stay in the notices inbox of the widget and the Spaidoo portal. Growth lets you run 4 campaigns a month and Pro, 10, and each one reaches the whole group you picked.

On Growth, when someone starts following your store and when they save a product. On Pro, also when a saved product drops in price, and reminders of saved and viewed products. You set them up once and they send themselves. Each alert carries your own closing text, such as a discount code, and has its own seen, read and click metrics.

Spaidoo gathers the contacts who gave their consent, together with the products they saved, and takes them to Klaviyo or Mailchimp; or hands them to you as CSV or JSON whenever you like. You send the emails yourself, with your email marketing tool and from your own domain. It's included from Growth on.

Product blocks inside your store that build themselves: manual, with the products you choose; automatic, with the most viewed and most saved; or personal, with what each customer viewed or saved. They come with a clicks report per carousel and per product. They're on the Pro plan.

Every action has its report: how many it reached, how many saw it, how many clicked and how many came back to your store. And every report is also the audience of your next send. Results reports are on Growth and Pro.

Your store has its own page on the Spaidoo portal, where shoppers save their favourites from more than 40,000 stores. It shows up next to everything they save from it, in store listings and searches and, depending on your plan, on the Spaidoo home page and with your board posts highlighted.

No. Your store's page on the Spaidoo portal is included in every plan, Starter too, which is free.

On Starter you get your store's page, followers and limited presence in listings and searches. Growth adds a custom address for your page, the verified profile, the Spaidoo home page and highlighted posts, with limits. On Pro you get all of it with no limits.

All of them, on every plan and from day one: who saves, what they save, who comes back and who you can write to, with their figures, trends and product lists. All of them filter by date, origin and identity. Growth and Pro also show you who each person is, and let you use each report as the audience of your next send.

Yes. One on Starter and unlimited on Growth and Pro, with up to 30 metrics each and filters by date, origin and identity.

A weekly email Spaidoo sends to shoppers who want to get it, with their library: the products and stores they saved. If they saved yours, your store is in it. Nothing for you to prepare: Spaidoo sends it.

Your favourites library for every store. You save products and stores from any website, organize them into lists and malls, and share them if you want. Your favorites from across the internet, all in one place.

Yes. It's free, and every feature is 100% available. There's an optional 'Premium' plan for anyone who wants more messages with the AI assistant.

Yes. With integrated stores (+40,000 and counting) the item is saved enriched, with its official image and information. With the rest, Spaidoo still saves the link, the image and the description so you never lose anything.

No. You sign in from the web and start saving right away. If you want to save from any store with one click while you browse, install the Chrome extension; on mobile, the portal works in your browser, and the Android and iOS app is coming soon.

Yes. Any mall or list you create can be shared with a link, made public so people discover you, or opened up for others to follow. You decide what you show and what you keep private.

Your collections are meant to be shared and to discover those of others, but you're always in control: you can make any mall, list or your own profile private whenever you want, and only show what you choose.

They're the collaborative version of malls and lists. A MallIx is a mall built by several people; a ListIx, a product list everyone contributes to. Perfect for building as a team: a group of friends, a community or a couple organizing a project.

Yes. It's free and installs in a few seconds from the Chrome Web Store.

To save products and stores, no. To organise them, yes: lists, malls, notes, the board and notices go with your Spaidoo portal account.

On the online stores you visit with Chrome on your computer. In stores that already run Spaidoo, the extension steps aside and you use the store's own button: you'll never see two, and what you save goes to the same place.

Yes. When ChatGPT shows you products, the extension adds the Spaidoo button next to each one. One click and it goes to your library, with the link to the store that sells it.

No: Chrome doesn't support extensions on phones. There you have your whole library on the Spaidoo portal, at my.spaidoo.com.

The extension turns off in one click from its icon in Chrome, and when it's off it does nothing. The notices that show up while you browse can be turned off from the notice itself or from the extension's menu.